Having Sprint Is Like Being In An Abusive Relatioship

I have a Treo 800w which like many Sprint phones was shipped defective, but when it works it is a great phone. Usually when something goes wrong with it I take it to the Sprint store they fix it right there or replace it no questions asked, that is why I pay for the insurance. I took it in a couple days ago because it was not charging correctly. The customer service guy gave it the once over and handed me a card and told me to go home and file a claim online. Long story short they wanted me to pay 100 dollars to replace my phone with the same refurbished model. I wrote Sprint to complain and ask them why I should not just pay another 100 bucks and get a new I-Phone. Below is the reply I got from Sprint. Please note the spelling errors and bad grammar.

Thank you for contacting Sprint regarding the service plan and handset enquiry. However you a valued customer of Sprint, so I can apply a credit against the phone replacement charge of Asurion. Once you get the handset from Asurion, please write to us and we will apply the credit against the handset charge.

I understand that you want to get the I-Phone. Unfortunately we are providing the I-Phone. I apologize for your inconvenience.

We value your business and appreciate the opportunity to address your concerns. Please reply to this email or visit Sprint.com/mysprint if we can be of further assistance.

Sincerely,
Stacy S.
Sprint

I can only assume that somebody in India wrote this.